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Online Business Manager

$75,000 – $85,000 yearly

Jenny Kassan Consulting

Last Updated: 10/03/21

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Job Description

The primary responsibilities of the Online Business Manager are as follows (additional responsibilities may be assigned as needed):

Client and Member Relations

Oversee all client/member programs
Follow established procedures to ensure accurate new client/member onboarding and offboarding Update procedures as needed (includes keeping knowledge base updated)
Maintain accurate client/prospect records in database
Create content for client/member communications
Ongoing client/member support and tech troubleshooting
Respond to client/member requests and address issues as needed
Focus on client satisfaction and continual improvement of services offered via regular client satisfaction surveys
Schedule weekly/monthly calls for various programs/groups

Administration and Operations

Improve, streamline, and document work processes. Includes ongoing review of workflows and daily practices, system development, and maintenance
Maintain Knowledge Base with up to date procedures and program offerings
Process reimbursable client expenses in partnership with accounting team

Process referral partner program commissions and contractor invoices
Support team members (legal, accounting, marketing, sales, and community engagement) in their duties Update website with current blog posts, client logos, and current events
Update and maintain call scheduling tool
Troubleshoot and resolve tech issues as needed
Research, recommend, and implement various applications and software as needed

Marketing

Coordinate with marketing team on marketing initiatives
Create content for monthly newsletter in collaboration with team

Event/Meeting Planning

Coordination of in-person and virtual events Coordinate staff retreats (post COVID)

Compliance and Certifications

Oversee annual certification of B Corp status Maintain other certifications

Investor Relations for Community Ventures (affiliated non-profit)
Assist with annual Force for Good Fund dividend administration
Ongoing investor communications and support
Oversee and administer annual donation acknowledgement letters for Community Ventures

Required Qualifications

Ability to manage and prioritize multiple responsibilities
Comfortable taking initiative
Great at creative problem solving
Comfortable collaborating with team members with varying skill sets and needs for support
Must have: very comfortable with technology and various platforms and programs including CRMs, G-Suite, MS Word, Drop Box, Zoom, Slack, and WordPress

Basic knowledge of social media
Extreme attention to detail
Exceptional verbal/written communications Collaborative

Diplomatic
Resourceful
Proactive



Company Details

San Francisco, California, United States
Jenny Kassan Consulting (JKC) provides legal advising, consulting, and coaching for mission-driven entrepreneurs. JKC is proud to be a certified B Corporation. At Jenny Kassan Consulting, our mission is to be a leader in the movement to shift investment dollars into best-for-the-world businesses. JKC fulfills its mission by providing direct services to entrepreneurs and investors, managi...