Under direct supervision, performs emergency dispatching, assists public at the counter, giving and receiving information and directing to proper officeEXAMPLES OF DUTIES:
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
- Communicates with police units in the field by radio;
- Answers telephones on the Emergency 911 line;
- Places service calls and dispatches police, medical, fire and search and rescue accordingly;
- Completes and maintains a variety of police records;
- Monitors radio and teletype system communications of local, state, and federal agencies;
- Assists public at the counter, giving and receiving information and directing to proper offices;
- Makes copies of reports for citizens, insurance companies, attorneys, etc.;
- Receives and processes overnight parking permits;
- Types clearance letters for citizens;
- Provides information at the counter and on the telephone about vehicle codes, penal code, fire safety, basic law, first aid, and city rules and regulations;
- Maintains a daily log of police activity;
- Logs and serves subpoenas for in-house officers;
- Processes inquiries from officers in the field through Justice Data Interface Controller (JDIC) computer;
- Inputs data into the computer about stolen or damaged property, stolen vehicles, registered guns, and crime reports;
- Receives complaints and reports, and provides the public with information and directions;
- Performs other related duties as required
- California Penal Code, Police Department Operations Orders, Police Department Policy Manual, Sierra Madre Municipal Code, and general Emergency Operations Center procedures.
- Typewriter keyboard and C.A.D. system command codes.
- Speak with a clear, well-modulated voice in English by phone and radio dispatching equipment while tactfully communicating with highly emotional callers.
- Operate computer-aided dispatch equipment.
- Comprehend and make inferences from material written in the English language and learns job-related material primarily through oral instruction, observation, and structured lecture.
- Operate a variety of standard office equipment.
- Enter data or information into a terminal, PC, or other keyboard device.
- Remain in a sitting position for extended periods of time.
- Work cooperatively with citizens, co-workers, sworn personnel, and other City and agency employees.
- Remain calm and exercise judgment in making decisions in emergency situations under heavy workloads.
- Determine priorities of emergencies.
- Work safely without presenting a direct threat to self or others.
- Work a flexible schedule which may include nights, weekends, and holidays.
High school diploma or equivalent required; One year of recent, paid work experience as a law enforcement emergency dispatcher.
Licenses; Certificates; Special Requirements:
Peace Officer Standards and Training (POST) Certification as a dispatcher is required at time of appointment. Possession of a typing certificate, obtained within the last 12 months, demonstrating the minimum typing requirement of 35 WPM net.