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Dispatcher Part -Time

$27.36 – $27.36 hourly

City of Sierra Madre

Last Updated: 8/30/21

Job Description

Current Police Dispatchers or those with prior dispatch experience are encouraged to apply. CALPERS Retired Annuitants with prior dispatcher experience are also encouraged to apply.

Under direct supervision, performs emergency dispatching, assists public at the counter, giving and receiving information and directing to proper office

EXAMPLES OF DUTIES:
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

  • Communicates with police units in the field by radio;
  • Answers telephones on the Emergency 911 line;
  • Places service calls and dispatches police, medical, fire and search and rescue accordingly;
  • Completes and maintains a variety of police records;
  • Monitors radio and teletype system communications of local, state, and federal agencies;
  • Assists public at the counter, giving and receiving information and directing to proper offices;
  • Makes copies of reports for citizens, insurance companies, attorneys, etc.;
  • Receives and processes overnight parking permits;
  • Types clearance letters for citizens;
  • Provides information at the counter and on the telephone about vehicle codes, penal code, fire safety, basic law, first aid, and city rules and regulations;
  • Maintains a daily log of police activity;
  • Logs and serves subpoenas for in-house officers;
  • Processes inquiries from officers in the field through Justice Data Interface Controller (JDIC) computer;
  • Inputs data into the computer about stolen or damaged property, stolen vehicles, registered guns, and crime reports;
  • Receives complaints and reports, and provides the public with information and directions;
  • Performs other related duties as required

TYPICAL QUALIFICATIONS:

Knowledge of:

  • California Penal Code, Police Department Operations Orders, Police Department Policy Manual, Sierra Madre Municipal Code, and general Emergency Operations Center procedures.
  • Typewriter keyboard and C.A.D. system command codes.

Ability to:

  • Speak with a clear, well-modulated voice in English by phone and radio dispatching equipment while tactfully communicating with highly emotional callers.
  • Operate computer-aided dispatch equipment.
  • Comprehend and make inferences from material written in the English language and learns job-related material primarily through oral instruction, observation, and structured lecture.
  • Operate a variety of standard office equipment.
  • Enter data or information into a terminal, PC, or other keyboard device.
  • Remain in a sitting position for extended periods of time.
  • Work cooperatively with citizens, co-workers, sworn personnel, and other City and agency employees.
  • Remain calm and exercise judgment in making decisions in emergency situations under heavy workloads.
  • Determine priorities of emergencies.
  • Work safely without presenting a direct threat to self or others.
  • Work a flexible schedule which may include nights, weekends, and holidays.

Education/Training/Experience:

High school diploma or equivalent required; One year of recent, paid work experience as a law enforcement emergency dispatcher.

Licenses; Certificates; Special Requirements:

Peace Officer Standards and Training (POST) Certification as a dispatcher is required at time of appointment. Possession of a typing certificate, obtained within the last 12 months, demonstrating the minimum typing requirement of 35 WPM net.




Company Details

Sierra Madre, California, United States
Welcome to the City of Sierra Madre The Village of the Foothills. Centrally located between Pasadena and Arcadia, the City of Sierra Madre is made up of three square miles of serene neighborhoods and green space. At its heart is the City’s charming downtown shopping district, a popular landmark for visitors and the approximately 11,000 residents that call Sierra Madre home.